Health Business Transformation
- In 100% agile mode, a major revamp of the Health business including Product Turnaround, Claims Excellence, and Cross Sell pillars, also involving the implementation of EBAO, a new core system.
- Scrum Master of system and non-system related activities for Claims Excellence.
- Designed cross pillar processes and implemented Jira and Confluence to improve transparency and productivity, convincing the other teams to follow.
- On time delivery of MVP despite a major impact on working practices due to the 2019 Novel Coronavirus (2019-nCoV) crisis.